#Cox throttling upload speed how to
#Cox throttling upload speed download

The only winners here are large established businesses, who can use this uneven playing field to stifle their competition. While this brings in additional revenue for the ISPs, it means that smaller companies, startups, charities, and anyone who cannot afford to pay for the additional bandwidth will have putter along in the ‘slow lane’. Make sure to set a reminder to call back and demand that.They can now offer companies who can afford to pay for it faster access to their customers. You can make Cox refund you for the period that your equipment was out-of-spec, but they will only engage on this after the problem is resolved. Once the line issue is addressed, you can restart the modem and confirm that things are in spec now.

I don't know if it's normal to be notified when they address the line issue. When they fixed ours, I did get a call from the linemen when they were fixing things, but I had also been calling to check-in. Cox has terrible visibility into that ticket (I think they contract that out to a third party) and can't tell you almost anything about when it will get resolved. Unfortunately once the technician diagnoses that there is a line problem, they will ship the problem out to another set of people to fix.This is a risk, but my experience has been that the technicians are knowledgeable and are legitimately trying to solve the problem, not trying to put it back on you like phone support does. There is a fee for sending a truck, and Cox refunds you if the technician determines that the problem is on their side (meaning you never actually get charged), I think it's $75.They will also tell you 'things look fine on their side.' I've also had them tell me that the signal strength looks fine on their side, so literally just ignore whatever they say.This is a lie, the technician will come and directly hard wire their equipment into the drop, bypassing your stuff entirely. They will tell you a technician can't do anything if you don't have their modem.Once you ask, though, as far as I can tell they don't argue. As far as I can tell they will never suggest on their own to send a technician, you have to ask. When you call support, you should tell them that your upload signal strength is out of spec and ask them to roll a truck to send a technician.If your signal strength is higher than 49dB you are definitely 'out of spec.' The problem in theory could be between your modem and Cox's drop into the house, but it's almost certainly on Cox's side.Somewhat counter-intuitively, it's worse if your upload signal strength is higher, because it means your modem is having to push harder to get a signal to the upstream server.

#Cox throttling upload speed how to

There are a few threads with details about how to do this, but it will depend on your modem.

Go collect your modem upload transmission power.

I went back and forth with Cox Support forever, but I eventually figured out the right way to engage on this.

#Cox throttling upload speed download

Download speeds were fine, but upload speed would have long periods where it was total garbage. We were having exactly this issue for an extended period last year.

Prove that it is a problem in the COX network and you have a greater chance of it being addressed successfully. Why? Because they are only responsible for speeds on their network, not after the handoff to a level 1 backbone provider. This means more to COX than some random speedtest website on the Internet. this tests on just COX network and gives you an idea of what the internal network is like. Sign in to teh COX website and run the speed test they have available.

if some days it is good and other days it is bad then the problem is most likely upstream. There is a possibility you have damage to your cable from the house to the pole, but unlikely unless this is an every day speed. Still getting details on it myself.įor COX they have random problem spot all around the city constricting upstream connections. Apparently they offer residential service. ↝ Add your neighborhood next to your username!Ĭheck with to see if you are in range. If you would like to add an event please PM the modsĬontinue the conversation on our r/NewOrleans Discordįor Questions about moving or visiting New Orleans, please go to /r/AskNOLA Temporary Rules (Currently Deactivated).Political and Controversial Subjects Allowed Only By Active Community Members.Please Keep Content Related to New Orleans (No Frequent Reposts).